Customer Success Manager
2 days ago
About SuperAGI
SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.
Role Overview
As a Customer Success Manager, youll play a critical role in supporting our users throughout their lifecycle from onboarding to adoption to retention. You&aposll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.
Key Responsibilities
- Act as the first line of contact for assigned customers, supporting their success journey
- Monitor customer health scores and usage patterns to proactively flag risks or opportunities
- Collaborate with Support, Product, and Engineering to resolve issues and relay feedback
- Maintain accurate records in CRM and CS tools to ensure seamless internal communication
- Help customers adopt best practices and discover new features through regular check-ins
- Contribute to knowledge base content, customer documentation, and internal playbooks
What Were Looking For
- 12 years of experience in Customer Success, Account Management, or Support at a SaaS company
- Strong communication skills, both written and verbal
- Customer-centric mindset with a passion for delivering value and solving problems
- Ability to work in a fast-paced, ambiguous startup environment
- Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus
- Technical curiosity or basic understanding of AI/ML is a strong advantage
Why Join Us
- Join a fast-moving team at the forefront of AI and autonomy
- Make a direct impact on customer experience and retention metrics
- Learn and grow in a zero-to-one CS environment
- Competitive compensation.
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