Collections Department Manager
4 days ago
We are a leading BPO company, adhering to Six-Sigma standards and specializing in delivering cost-effective call center services across diverse industries. Our cutting-edge technology and infrastructure empower clients to achieve substantial growth in their ROI.
About the RoleIn this esteemed position as an Assistant Manager Collections at VCATCH, you will oversee the daily operations of the collections department, focusing on efficient debt recovery. This is a full-time opportunity based in Hyderabad, Telangana, India.
Responsibilities and Expectations- Manage the collections department effectively, addressing escalations and resolving complex issues.
- Develop and implement strategies to enhance collections performance and meet targets.
- Analyze data to identify trends and suggest process improvements.
- Provide guidance and training to collection agents to ensure high performance and adherence to company policies.
- Maintain accurate records of customer interactions and collections activities.
- Collaborate with other departments to resolve customer disputes and update payment plans.
- Present reports on collections performance to senior management.
- A minimum of 1 to 3 years of experience in collections or a similar role.
- Strong knowledge of collections practices and regulations.
- Excellent leadership and team management skills.
- Effective communication and negotiation abilities.
- Proficiency in using collection software and tools.
- Ability to analyze data and make informed decisions.
- Bachelor's degree in Finance, Accounting, or a related field (desired).
The estimated annual salary for this role is ₹850,000 - ₹1,050,000, depending on qualifications and experience.
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