Collection Operations Manager
4 weeks ago
We are a leading BPO company that specializes in providing cost-effective call center services to various industries. Our state-of-the-art technology and infrastructure enable us to deliver quality services and drive success for our clients.
Job Overview
We are seeking a motivated and experienced Assistant Manager Collections to oversee the daily operations of the collections department. As an Assistant Manager Collections, you will be responsible for ensuring the efficient and effective collection of outstanding debts. This is a full-time position based in Hyderabad, Telangana, India.
Responsibilities
- Oversee and manage the collections department, including handling escalations and resolving complex issues.
- Develop and implement strategies to improve collections performance and achieve targets.
- Monitor and analyze collection data to identify trends and recommend process improvements.
- Train and mentor collection agents to ensure high performance and adherence to company policies.
- Maintain accurate records of customer interactions and collections activities.
- Collaborate with other departments to resolve customer disputes and update payment plans.
- Prepare and present reports on collections performance to senior management.
- Stay updated with industry regulations and best practices in collections.
Requirements
- 1 to 3 years of experience in collections or a similar role.
- Strong knowledge of collections practices and regulations.
- Excellent leadership and team management skills.
- Effective communication and negotiation abilities.
- Proficient in using collection software and tools.
- Ability to analyze data and make data-driven decisions.
- Attention to detail and strong organizational skills.
- Ability to handle high-pressure situations and meet deadlines.
What We Offer
We offer a competitive salary, opportunities for career growth, and a dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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