Cluster Manager
5 days ago
About Company: HRhelpdesk is a Systemically Important NonDeposit taking Non Banking Financial Company, focusing on Micro Small and Medium Enterprises (MSMEs). We maintain a team of professionals handling daily micro level collections of each merchant, identifying risks, and resolving service issues of clients by coordinating with relevant departments.
We are seeking a highly skilled Cluster Manager to manage collection agencies, effectively track daily collections, and identify merchant risks. The ideal candidate should have a professional approach towards customers, excellent communication skills, and a good hold over language English and Hindi.
Key Responsibilities:
- Maintain and manage collection agencies.
- Team handling.
- Track daily micro level collections of each merchant and identify risks.
- Resolve service issues of clients by coordinating with relevant departments.
Requirements:
- Should be presentable with good communication skills.
- Good hold over language English and Hindi.
- Should have knowledge of the Collection Process.
- Should have Experience in Field/Corporate Collections.
- Professional approach towards the Customer.
- Ability to command authority but humble and sincere in behavior.
- Good convincing skills.
- Aware of Collection Code of Conducts.
- Acquainted with the geographical spread of Mumbai area.
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