Senior IT Cluster Manager

1 week ago

Hyderabad, Telangana, India Marriott International Full time
Job Summary

Leverage IT expertise to lead and operate Information Technology disciplines for properties and managed offices in scope. Manage a team of IT resources and be accountable for day-to-day hotel and company office IT operations. Provide support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, be accountable for new opening/acquisition construction oversight, countdown, and live operation. Execute property internet support. Work with direct manager on vendor management and product development for the assigned market.

Candidate Profile

Education and Experience

• Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.

OR

• Bachelor's degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.

CORE WORK ACTIVITIES

General

• Maintain status documentation (goals, scorecard, LPA tracking, to verify accuracy.

• Strive to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

• Monitor assigned company owned and managed offices to verify IT operations are running effectively.

• Meet with direct manager to provide updates on IT activities and business plans.

• Meet with business point of contact of each property (General Manager, Director of Finance, or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produce follow-up report, action plans and information distribution.

• Assist with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

• Own IT vendor relationship for properties in scope.

• Participate in the Talent Acquisition process according to company procedures.

• Verify induction program for new associates or associates transferring to new role is effective.

• Train associate(s) to provide backup coverage in the department to cover cluster leader's function during vacation and sick leave.

• Perform LPA's on a timely basis and allocate sufficient time, research, and effort to verify the process effectively benefits the development of associates.

• Verify effective communication, training, and execution of all talent development programs and related initiatives.

• Develop a personal management style that is intended to bring positive results from Associates.

• Build and maintain positive and effective relations with direct team members.

Product

• Strive to remain informed on the most up to date knowledge regarding vendor activities.

• Notify direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

• Where assigned, deliver pilot phase early review/completion/recommendation report and relevant documentation.

• Where assigned, document technology pilot scope and objectives with business partners.

Process

• Maintain IT inventory for the assigned properties/offices in cluster.

• Manage cluster IT Agreements for assigned properties.

• Verify cluster associates are treated appropriately and in alignment with local operational practices.

• Verify the execution and tracking of rollouts on a timely basis.

• Compile, seek approval, monitor, and strive to meet operating budgets; manage expenses using tracking and forecasting tools and engage with the accounting team closely.

• Verify resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

• Monitor flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

• Implement cluster best practices and suggest enhancements with the intent to benefit the wider IT community.

• Implement cluster IT policies and procedures as received by regional IT.

• Attend IT Education Calls.

• Verify planning and accomplishment of technology disaster and contingency plan testing for each property and office.

• Complete other reasonable duties as requested by leadership.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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