Business Collection Manager
4 weeks ago
About the Company:
HRhelpdesk is a Systemically Important Non-Deposit Taking Non-Banking Financial Company that focuses on Micro, Small, and Medium Enterprises (MSMEs).
Key Responsibilities:
- Maintain and manage collection agencies.
- Track daily micro-level collections of each merchant and identify risks.
- Identify merchants with daily collection process issues through mystery shopping.
- Send daily collection reports to the concerned reporting head.
- Resolve service issues of clients by coordinating with relevant departments.
- Regularly visit delinquent customers/merchants for updating overdue amounts.
- Effectively manage customer/merchant-related complaints and issues.
Requirements:
- Presentable with good communication skills.
- Good hold over the English and Hindi languages.
- Knowledge of the collection process.
- Experience in field/corporate collections.
- Professional approach towards customers.
- Ability to command authority but humble and sincere in behavior.
- Good convincing skills.
- Aware of collection code of conduct.
- Acquainted with the geographical spread of Mumbai area.
Benefits: Best in the Industry. Knowledge of Unsecured Business Loans.
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