Business Collection Manager

4 weeks ago


Hyderabad, Telangana, India HRhelpdesk Full time

About the Company:

HRhelpdesk is a Systemically Important Non-Deposit Taking Non-Banking Financial Company that focuses on Micro, Small, and Medium Enterprises (MSMEs).

Key Responsibilities:

  • Maintain and manage collection agencies.
  • Track daily micro-level collections of each merchant and identify risks.
  • Identify merchants with daily collection process issues through mystery shopping.
  • Send daily collection reports to the concerned reporting head.
  • Resolve service issues of clients by coordinating with relevant departments.
  • Regularly visit delinquent customers/merchants for updating overdue amounts.
  • Effectively manage customer/merchant-related complaints and issues.

Requirements:

  • Presentable with good communication skills.
  • Good hold over the English and Hindi languages.
  • Knowledge of the collection process.
  • Experience in field/corporate collections.
  • Professional approach towards customers.
  • Ability to command authority but humble and sincere in behavior.
  • Good convincing skills.
  • Aware of collection code of conduct.
  • Acquainted with the geographical spread of Mumbai area.

Benefits: Best in the Industry. Knowledge of Unsecured Business Loans.



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