Business Loan Collection Manager
4 weeks ago
About the Company: HRhelpdesk is a Systemically Important Non-Deposit taking Non-Banking Financial Company focused on Micro, Small, and Medium Enterprises (MSMEs).
Key Responsibilities:
Maintain and manage collection agencies to ensure timely payments from merchants.
Lead a team in handling daily micro-level collections, identifying risks, and resolving service issues.
Track daily collections, identify merchant daily collection processes, and send reports to concerned heads.
Resolve customer complaints and issues professionally and effectively.
Requirements
Skills and Competencies:
Excellent communication and presentation skills with good command over English and Hindi languages.
Knowledge of the Collection Process and experience in Field/Corporate Collections.
Professional approach towards customers, ability to command authority, and humble behavior.
Good convincing skills and awareness of Collection Code of Conducts.
Acquainted with the geographical spread of Mumbai area.
BenefitsBest-in-the-Industry benefits and knowledge of Unsecured business loan.
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