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Collections Manager
1 month ago
Paytm is a leading digital payments and financial services company in India, focused on driving consumers and merchants to its platform through various payment use cases. Our services include utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, and Paytm Payments Bank Netbanking. We empower consumers to pay via these instruments and provide merchants with acquiring devices like Soundbox, EDC, QR, and Payment Gateway. To enhance merchants' business, we offer commerce services through advertising and the Paytm Mini app store.
About the Team:
The Collection Team is responsible for liaising between creditors and consumers. They monitor accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. The team's primary goal is to achieve collection targets while adhering to legal guidelines for collection agencies and in-house collections.
About the Role:
The Collection Team Lead will be responsible for meeting collection targets for assigned branches. They will need to meet targets for assigned products, follow legal guidelines for collection agencies and in-house collections, and ensure that collection agencies and in-house collectors adhere to legal guidelines. The role requires strong communication and negotiation skills, as well as the ability to monitor collection agencies and in-house collectors to identify fraudulent practices and prevent losses.
Requirements:
1. Achieve collection targets for assigned branches.
2. Meet targets for assigned products.
3. Ensure adherence to legal guidelines for collection agencies and in-house collections.
4. Monitor collection agencies and in-house collectors to prevent fraudulent practices and losses.
Superpowers/ Skills:
1. At least 1 year of relevant experience in collections roles.
2. Excellent communication and negotiation skills.
3. Strong relationship and leadership skills.
4. Working knowledge of computers.
5. Growth mindset.
6. Demonstrated success and achievement orientation.
7. Willingness to experiment and improve continuously.
Education:
Graduate in any specialization.
Why Join Us:
1. Collaborative output-driven program that brings cohesiveness across businesses through technology.
2. Improve average revenue per user by increasing cross-sell opportunities.
3. 360-degree feedback from peer teams on support of their goals.
4. Earned respect from peers and manager.
Compensation:
We believe in creating wealth for our employees. With 500 million+ registered users, 21 million+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants. It's your opportunity to be a part of our story.
