Collections Manager

3 weeks ago


Hyderabad, Telangana, India Orbcomm Full time
About the Role

We are seeking a highly skilled and experienced Collections Manager to join our team at Orbcomm. As a Collections Manager, you will play a vital role in leading our collection efforts across multiple divisions, supervising the collections and cash applications team, and collaborating closely with customers and the sales department on our largest and most sensitive accounts.

Key Responsibilities
  • Based on the Monthly Aging, past due letters are sent to all customers with balances that are over 30 and 60 days past due.
  • Accounts over 90 days past due receive a Payment Demand Letter with the promise of service interruption if payment is not received within ten business days.
  • Manage internal reporting of past due customers/aging reports to various stakeholders, including Sales, Customer Account Managers, and General Accounting.
  • Placing direct phone calls and emails to customers that are past due.
  • Work closely with the Billing Department to implement processes and policies that contribute to accurate invoicing and placing invoices on various customer portals for timely payment.
  • Turning accounts over to an outside Collections Agency after failed collection efforts.
  • Relay to the Controller group any and all accounts that need to be written off to bad debt and perform quarterly reserve analysis.
  • Prepare documentation necessary to create the Credit or Debit Memo necessary to true up a customer account.
  • Oversee and assist with the clean-up of unapplied cash, short-paid invoices, and Charge Backs.
  • Address ongoing customer complaints concerning billing or service rendered and work on complaints of service failures with designated departments.
  • Manage DSO and weekly cash projections.
Requirements
  • Bachelor's degree in accounting, finance, or a similar field.
  • 5+ years of experience in collecting, accounts receivable, or a related area, with supervisory experience.
  • Written and verbal fluency in English.
  • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel).
  • Working knowledge of CyberSource, or other credit card processing sites.
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
  • Multi-task oriented, organized, set priorities, meet deadlines, and take pride in one's work.
  • Large ERP system experience, and in particular JDE, a plus.
About Us

At Orbcomm, we are pioneers in IoT technology, driving innovation and empowering our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime.

Discover how Orbcomm is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com.

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things. If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, Orbcomm is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At Orbcomm, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.


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