Collections Manager
4 weeks ago
We are seeking a seasoned Collections Manager to join our team at Jai Kisan. The ideal candidate will have 3-4 years of experience in field collections, managing overdue accounts across all buckets. Strong negotiation skills and the ability to handle high volumes while maintaining a positive customer relationship are essential.
Key Responsibilities:
- Manage Overdue Accounts: Focus on delivering and meeting targets assigned for collections in-flows and recovery buckets.
- Field Collections: Conduct daily visits to recover overdue payments, ensuring effective communication and resolution with customers.
- Customer Communication & Negotiation: Engage with customers to negotiate repayment plans and settlements.
- Documentation & Reporting: Maintain accurate records of collections activities and provide regular updates on recovery status.
- Compliance & Collaboration: Work with internal teams to align on strategies and ensure adherence to regulations.
Requirements:
- 3-4 years of experience in collections within the lending/NBFC industry, in field collections.
- Strong communication, negotiation, and analytical skills.
- Ability to manage high-pressure situations and meet recovery targets.
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