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Collection Manager

1 month ago

Hyderabad, Telangana, India HRhelpdesk Full time

About HRhelpdesk: As a Systemically Important, Non-Deposit taking Non-Banking Financial Company, we focus on Micro, Small, and Medium Enterprises (MSMEs). Our mission is to provide exceptional financial services to our clients.

Key Responsibilities:

Manage and maintain a team of collection agencies to ensure timely and efficient collections.

Handle team-related tasks and track daily micro-level collections for each merchant, identifying potential risks.

Conduct mystery shopping to evaluate merchant daily collection processes and provide feedback.

Prepare and send daily collection reports to the concerned reporting head.

Resolve client service issues by coordinating with relevant departments.

Regularly visit delinquent customers/merchants to update overdue amounts and manage customer/merchant-related complaints.

Requirements:

Skills and Competencies:

Excellent communication and presentation skills.

Proficiency in English and Hindi languages.

In-depth knowledge of the collection process.

Experience in field/corporate collections.

Professional approach towards customers.

Ability to command authority while being humble and sincere in behavior.

Strong convincing skills.

Familiarity with the Collection Code of Conducts.

Knowledge of the geographical spread of Mumbai area.

Benefits:

Best-in-industry compensation and benefits.