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Business Development Manager

2 weeks ago

Surat, Gujarat, India beBeeCustomerSuccess Full time ₹ 1,49,99,999 - ₹ 1,99,99,999
Customer Success Lead Job Overview

We are seeking an experienced Customer Success Lead to join our team. As a key member of our organization, you will be responsible for developing and executing strategies that drive customer success.

The ideal candidate will have a strong understanding of customer needs and preferences, as well as the ability to communicate effectively with cross-functional teams.

In this role, you will lead a team of Customer Success Managers and work closely with customers to understand their business goals and objectives.

You will develop and implement plans to ensure customer satisfaction and retention, while also identifying opportunities for growth and expansion.

Additionally, you will collaborate with other departments to ensure seamless execution of customer-facing initiatives.

The successful candidate will have a proven track record of driving customer success and will possess excellent communication, leadership, and problem-solving skills.

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.

Responsibilities
  • Develop and execute customer success strategies
  • Lead a team of Customer Success Managers
  • Collaborate with customers to understand their business goals and objectives
  • Develop and implement plans to ensure customer satisfaction and retention
  • Identify opportunities for growth and expansion
  • Collaborate with other departments to ensure seamless execution of customer-facing initiatives
Requirements
  • Bachelor's degree in Marketing or related field
  • 9-12 years of experience in CRM or Customer Success
  • Strong attention to detail, dedicated work ethic, organized, and strong communication skills
  • Ability to work with cross-functional teams
  • Strong project management and time management skills
  • Ability to identify and implement process improvements
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation, and resolution
  • Ability to communicate clearly and strategically with clients, team members, and the marketplace
  • Good communication skills (Written/Oral)
  • Excellent presentation skills