CRM Specialist

2 weeks ago


Mumbai, Maharashtra, India EMotorad Full time
Required Skills and Qualifications:
Industry Knowledge:
The ideal candidate should have 3-4 years of experience working with CRM systems, including hands-on experience with CRM or helpdesk software (e.g., Salesforce, Zoho, HubSpot, Zendesk).

Technical Skills:
- Familiarity with multiple CRM platforms, automation tools, and integrations
- Experience with basic analytics tools
- Strong problem-solving skills, with the ability to handle customer complaints and escalations professionally and effectively

Leadership:
- Proven experience in leading and motivating a team, fostering collaboration, and driving performance
- Excellent verbal and written communication skills; ability to articulate complex information to both technical and non-technical stakeholders

Certifications:
- Salesforce Certification
- Zoho CRM Certification

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