CRM Operations Lead

1 day ago


Mumbai, Maharashtra, India CoinDCX Full time

About the Job

We are looking for a Customer Experience Specialist - Crm Expert to join our team at CoinDCX. As a Customer Experience Specialist - Crm Expert, you will be responsible for ensuring seamless customer experiences through optimized crm workflows and automation.

Responsibilities

  • Crm Workflow Optimization: Optimize crm workflows to ensure efficient customer service and exceptional user experience.
  • Automation and Integration: Automate repetitive tasks and integrate crm tools with other systems to enhance efficiency and productivity.
  • Metrics Reporting and Analysis: Build and manage metric reporting dashboards to track customer and agent performance, and analyze data to inform process improvements.

Requirements

  • Strong Technical Skills: Strong technical skills in crm workflow management, automation, and metric reporting.
  • Excellent Problem-Solving Skills: Excellent problem-solving skills to resolve complex issues and improve processes.
  • Communication and Collaboration: Excellent communication and collaboration skills to work effectively with cross-functional teams.

What We Offer

  • Competitive Salary: ₹20-26 lakhs per annum, based on experience.
  • Professional Growth: Opportunities for professional growth and development in a dynamic environment.
  • Collaborative Team Environment: A collaborative and inclusive team environment that values diversity and creativity.

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