CRM Operations Lead
1 day ago
About the Job
We are looking for a Customer Experience Specialist - Crm Expert to join our team at CoinDCX. As a Customer Experience Specialist - Crm Expert, you will be responsible for ensuring seamless customer experiences through optimized crm workflows and automation.
Responsibilities
- Crm Workflow Optimization: Optimize crm workflows to ensure efficient customer service and exceptional user experience.
- Automation and Integration: Automate repetitive tasks and integrate crm tools with other systems to enhance efficiency and productivity.
- Metrics Reporting and Analysis: Build and manage metric reporting dashboards to track customer and agent performance, and analyze data to inform process improvements.
Requirements
- Strong Technical Skills: Strong technical skills in crm workflow management, automation, and metric reporting.
- Excellent Problem-Solving Skills: Excellent problem-solving skills to resolve complex issues and improve processes.
- Communication and Collaboration: Excellent communication and collaboration skills to work effectively with cross-functional teams.
What We Offer
- Competitive Salary: ₹20-26 lakhs per annum, based on experience.
- Professional Growth: Opportunities for professional growth and development in a dynamic environment.
- Collaborative Team Environment: A collaborative and inclusive team environment that values diversity and creativity.
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