Electric Vehicle CRM Operations Manager
4 days ago
About EMotorad
We are a leading manufacturer of electric bicycles in India, with a mission to bring affordable and high-quality e-bikes to the market. Our company has grown rapidly since its inception, expanding from a small garage to offices across 21 countries and achieving INR 300+ Cr revenue in the first three years of operations.
We are currently seeking an experienced CRM Team Lead to join our team in the Electric Vehicle industry. The ideal candidate will have 3-4 years of experience working with CRM systems, including hands-on experience with CRM or helpdesk software such as Salesforce or Zendesk.
Job Description
The successful candidate will be responsible for leading the CRM team, overseeing commissioning activities, managing agents, and handling level 1 escalations. They will also be required to lead and manage a team of CRM agents, providing guidance, training, and support for their professional development.
Key Responsibilities:
- Lead CRM Operations: Oversee day-to-day CRM operations, ensuring the system is functioning smoothly and meeting customer requirements.
- Team Management: Lead and manage a team of CRM agents, providing guidance, training, and support for their professional development.
- Commissioning Oversight: Lead the commissioning process, ensuring successful CRM tool implementations and optimizations for the team and business needs.
- Escalation Management: Handle and resolve level 1 customer escalations, ensuring timely and effective solutions while maintaining high customer satisfaction.
Qualifications & Skills:
- Experience: 3-4 years of experience working with CRM systems, including hands-on experience with CRM or helpdesk software.
- Industry Knowledge: Preferably experience in the Electric Vehicle (EV) industry or a related field, with an understanding of customer needs and challenges in this space.
- Communication: Excellent verbal and written communication skills; ability to articulate complex information to both technical and non-technical stakeholders.
Estimated Salary Range: INR 12-18 lakhs per annum, depending on qualifications and experience.
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