Professional Client Onboarding Specialist

4 days ago

Hyderabad, Telangana, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

We are seeking a skilled professional to ensure smooth onboarding of clients, maintain seamless coordination with telecom operators, and monitor messaging traffic to support operational efficiency and client satisfaction.

Key Responsibilities:
  • Client Onboarding:
    • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a successful customer experience.
    • Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
    • Monitor traffic post-onboarding to analyze performance trends and provide timely support.
  • Traffic Management:
    • Track monthly traffic targets received from stakeholders and break them into weekly and daily targets to ensure monitoring and achievement.
  • Telco Coordination:
    • Coordinate with telecom operators and connectivity partners for additional capacities and requests for proposal.
    • Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Reporting & Analytics:
    • Publish daily performance reports of clients for review and routing deviations.
    • Monitor traffic from customers, identify and analyze reasons for traffic growth or dip, and highlight opportunities for corrective action with the sales team.
    • Identify potential opportunities and publish them for consideration.
  • Collaboration:
    • Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Process Enhancement:
    • Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
  • Documentation:
    • Create and maintain detailed and accurate documentation of standard operating procedures for regular operations.
Requirements:
  • Bachelor's/Master's degree
  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in a related role
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation
  • Customer Success & Business Operations experience
  • Able to communicate both on a technical and non-technical level
  • Exceptional interpersonal, verbal, written communication skills, and good customer handling capabilities
  • Possess excellent presentation skills and proficiency at making one-on-one and group presentations
  • Good understanding of business numbers and sharp analysis and prediction skills
  • Passionate and able to work in a fast-paced environment
  • Process, ITIL-V4, and certification related to business operations is a plus
About Our Commitment:

We champion diversity and are committed to creating an inclusive environment for all employees.

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