Client Onboarding Specialist

5 days ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description\

The primary function of this role is to ensure seamless onboarding of clients, maintain smooth coordination with telecom operators, and monitor messaging traffic to support operational efficiency and client satisfaction.

This position involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

Key Responsibilities:\
  • \
  • Customer Success:\
  • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a seamless customer experience.\
  • Provide support during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.\
  • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.\
Traffic Assurance:\
  • \
  • Track monthly traffic targets received from stakeholders and break them down into weekly and daily targets, ensuring monitoring and achievement.\
Telco Coordination:\
  • \
  • Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical or commercial issues.\
Reports & Analytics:\
  • \
  • Publish daily performance reports of clients for review, routing deviations.\
  • Monitor traffic, identify reasons for growth or dips, and highlight opportunities for corrective action with the sales team.\
  • Identify potential and publish opportunities.\
Collaboration:\
  • \
  • Work closely with other departments, including development, sales, and quality assurance, to ensure a seamless customer experience.\
Process Improvement:\
  • \
  • Identify opportunities for process enhancement and contribute to improving support team efficiency.\
Documentation:\
  • \
  • Create and maintain detailed documentation of standard operating procedures for regular operations.\

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