Senior Associate Managed Services Onboarding Specialist

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Managed Services Onboarding Specialist is a developing subject matter expert, responsible for ensuring client account.

This role is also responsible for providing training and support to internal teams, to ensure reduction of the onboarding cycle and drive improved client experience.

The Senior Associate Managed Services Onboarding Specialist coordinates client onboarding activities and the successful adoption of organizational services.

Key responsibilities:

• Manages and coordinates the client onboarding process to ensure a reduced cycle from onboarding initiation to invoicing.
• Coordinates all aspects of the client onboarding lifecycle.
• Provides client onboarding support through the provision of training initiatives.
• Produces ongoing status reports on client onboarding processes.
• Plans and facilitates all engagement sessions with stakeholders in a service onboarding project.
• Drives the completion of standard service onboarding against agreed timelines and budgets.
• Manages and mitigates service onboarding risks.
• Ensures handover for service execution to the operations teams.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ability to establish strong relationships with internal stakeholders and external clients.
• Good written and verbal communication skills.
• High level of initiative, accountability, attention to detail and ability to follow processes.
• Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a global and sometimes pressured environment.
• Ability to learn new solutions, services and technologies through self-study (on the job and externally).
• Proactive, flexible attitude to work across time-zones.
• Willingness to constantly review and improve skills.
• Developing expertise on service onboarding/transition management approach and methodology.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or related field.
• ITIL Foundation certification required.
• PMBOK and/or Prince II certification(s) preferred.
• Certification in Managed Services tools (ServiceNow, LogicMonitor) preferred.

Required experience:

• Moderate level experience in services onboarding/transition within a large technology services environment.
• Moderate level Enterprise Service industry knowledge.
• Moderate level project management experience, principles and delivery.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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