User Onboarding Specialist

1 day ago


Hyderabad, Telangana, India ABEX Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are hiring on behalf of a leading talent marketplace company for the position of User onboarding specialist

**Role : User onboarding specialist*
Location :
*Hyderabad(WFO)
*Years Experiences: 1 - 3 Years
Job Description*
User onboarding specialist

  • Be the first touchpoint for freelancers and clients after they sign up.
  • Handhold users through their first aha moment — profile setup, job posting, or AI-assisted work.
  • Run onboarding calls, walkthroughs, and demos to activate users quickly.
  • Spot friction points and work closely with product + tech to fix them fast.
  • Build scalable onboarding playbooks, guides, and video explainers.
  • Track onboarding metrics (activation %, first job posted/completed, etc.) and own user success in

the first 30 days.

  • Collect raw feedback from the ground and feed it back into our product loop.
  • Hustle with the growth team to turn early users into loyal advocates.

What We're Looking For

  • 1–3 years in onboarding, customer success, or community roles (startup/marketplace experience

= bonus).

  • Strong communicator who can simplify tech for anyone.
  • Empathy + problem-solving mindset — you love helping people succeed.
  • Comfortable working in chaos and creating structure out of it.
  • Curious, adaptable, and excited to wear multiple hats in a fast-scaling startup.

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