 
						User Onboarding Specialist
5 days ago
We are hiring on behalf of a leading talent marketplace company for the position of User onboarding specialist
    
    Role : User onboarding specialist
Location : Hyderabad(WFO)
Years Experiences: 1 - 3 Years
    
    Job Description
User onboarding specialist
• Be the first touchpoint for freelancers and clients after they sign up.
• Handhold users through their first aha moment — profile setup, job posting, or AI-assisted work.
• Run onboarding calls, walkthroughs, and demos to activate users quickly.
• Spot friction points and work closely with product + tech to fix them fast.
• Build scalable onboarding playbooks, guides, and video explainers.
• Track onboarding metrics (activation %, first job posted/completed, etc.) and own user success in
the first 30 days.
• Collect raw feedback from the ground and feed it back into our product loop.
• Hustle with the growth team to turn early users into loyal advocates.
What We're Looking For
• 1–3 years in onboarding, customer success, or community roles (startup/marketplace experience
= bonus).
• Strong communicator who can simplify tech for anyone.
• Empathy + problem-solving mindset — you love helping people succeed.
• Comfortable working in chaos and creating structure out of it.
• Curious, adaptable, and excited to wear multiple hats in a fast-scaling startup.
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