Technical Support Specialist

1 day ago


Jodhpur, Rajasthan, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,50,000
Job Description

We are seeking a skilled technical professional to join our team as an IT Service Desk Engineer.

The successful candidate will be responsible for providing exceptional technical support and ensuring a positive user experience.

This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and maintaining accurate documentation of IT procedures and solutions.

Key Responsibilities:
  • Troubleshoot and resolve technical issues efficiently
  • Provide initial technical support to end-users
  • Log, categorize, and prioritize incoming IT support tickets
  • Escalate complex or unresolved issues to higher-level support
Required Skills and Qualifications

To be successful in this role, you will require the following skills and qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 2+ years of experience in an IT service desk role
  • Strong understanding of Mac Systems, Windows systems, Google Administration, and common business applications
Benefits

As an IT Service Desk Engineer, you can expect a challenging and rewarding career with opportunities for growth and development. Our team is passionate about delivering exceptional technical support and ensuring a positive user experience.

Our ideal candidate is highly motivated and customer-focused, with a strong passion for technology and a commitment to excellence.


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