Technical Support Associate

18 hours ago

Jodhpur, Rajasthan, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

Associate Technical Support Specialist

Job Overview:

This is an exciting opportunity for skilled communicators to join our team and provide top-notch technical support.

Key Responsibilities:
  • Provide multilingual customer support via phone, chat, and email
  • Troubleshoot mobile device and connectivity issues
  • Log and manage service tickets accurately and efficiently
  • Liaise with telecom providers and internal teams to resolve service-related issues
  • Ensure adherence to SLAs and KPIs
  • Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in multiple languages
  • Ability to work in a 24/7 rotational shift environment
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is a plus
  • Self-starter with a collaborative mindset and attention to detail
Required Skills:

Technical Knowledge: Mobile technologies, ticketing tools, and troubleshooting methods

Language Skills: Fluency in multiple languages

Soft Skills: Excellent communication skills, teamwork, and time management

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