Technical Support Specialist

3 days ago

Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Key Responsibilities Include:

  • Resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.
  • Providing Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.

Education:

  • An associate or bachelor's degree in Computer Science, Information Technology, or a related field is required.
  • A preferred certification is VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

  • At least two years of experience in IT support roles with at least one year supporting VDI environments.
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent.
  • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies.
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of the client's virtual desktop environment.

We are seeking a dedicated and customer-focused technical resource to serve as the primary technical point of contact for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model.

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