Technical Support Specialist

3 days ago

Jodhpur, Rajasthan, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,10,000

About the Role

Our organization is seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

The key responsibilities of this role include:

Key Responsibilities
  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve issues across IBM Sterling B2B integrations and translation services, UiPath RPA workflows and orchestrations, database systems, including SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery.
  • Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).

Additionally, the successful candidate will be responsible for:

System Monitoring & Maintenance
  • Perform regular health checks and performance monitoring of applications, integrations, and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalate critical issues per escalation protocols.

Shift and availability will also be a crucial aspect of the job, requiring the candidate to:

Shift & Availability
  • Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.

Other essential responsibilities include:

Documentation & Knowledge Sharing
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Contribute to knowledge transfer and onboarding of new team members.

The ideal candidate will possess:

Required Qualifications
  • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.
  • Exposure to MySQL and GCP BigQuery is a strong plus.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
  • Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.

The following experiences are highly preferred:

Preferred Experience
  • 5–10 years of experience in production application support roles.
  • Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.
  • Familiarity with cloud-native monitoring and alerting tools is an advantage.

In return, we offer:

What We Offer
  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and enterprise clients.
  • Rotational flexibility and work-life balance initiatives.
  • Supportive environment for continuous learning and upskilling.

  • Support Engineer

    16 hours ago

    Jodhpur, Rajasthan, India beBeetechnical Full time ₹ 12,00,000 - ₹ 14,00,000

    Job Title: Support Engineer – Technical Specialist">Job Description:We are seeking a highly skilled and experienced Technical Specialist to join our team as a Support Engineer. In this role, you will be responsible for monitoring the infrastructure, including CPU, memory, hard disk size, log size, and other vital server parameters on a regular schedule.You...

  • Mac Technical Support Specialist

    1 day ago

    Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 10,00,000 - ₹ 20,00,000

    Job OverviewWe are looking for a highly skilled Mac Support Specialist to join our team. As a Mac Support Specialist, you will be responsible for providing top-notch support for macOS systems in a professional environment.

  • Mes Technical Support Role

    2 days ago

    Jodhpur, Rajasthan, India beBeeMES Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title:MES Technical Support SpecialistAbout the JobThis role bridges the gap between IT and manufacturing, requiring a deep understanding of both software systems and production processes to maintain efficiency, quality, and compliance in the manufacturing environment.The MES Technical Support Specialist will be responsible for ensuring the effective...

  • Technical Support Specialist

    2 days ago

    Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 5,00,000 - ₹ 9,00,000

    OverviewThis role is focused on providing technical assistance to clients. The ideal candidate will be responsible for resolving technical issues, providing support, and maintaining existing custom software.

  • Technical Support Specialist

    3 days ago

    Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Key Responsibilities Include:Resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.Providing Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.Education:An associate...

  • Technical Support Professional

    3 days ago

    Jodhpur, Rajasthan, India beBeeTechnical Full time US$ 98,765 - US$ 1,23,456

    Workday Support SpecialistJob Summary:Octane Software Solutions is a leading provider of Planning Analytics solutions. We are seeking an experienced Workday Support Consultant to join our team.This role involves providing functional and technical support for our client's Workday platform. You will be responsible for managing day-to-day support requests,...

  • Technical Service Specialist

    3 days ago

    Jodhpur, Rajasthan, India beBeeExpert Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking a skilled Technical Service Specialist to provide business-critical support to customers worldwide through various support channels.Main Responsibilities:Resolve customer issues efficiently and effectively.Collaborate with cross-functional teams to resolve complex technical problems.Stay up-to-date with the latest technologies and...

  • Senior Microsoft Office Technical Specialist

    2 days ago

    Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title:Senior Microsoft Office Technical SpecialistWe seek an expert in MS Office applications to provide top-notch technical support for our global user community.

  • Senior Technical Support Specialist

    12 hours ago

    Jodhpur, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,80,000

    Job OverviewWe are a leading financial services company operating in India, with a dynamic team of over 300 employees. Our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth.About the RoleThis is an exciting opportunity to...

  • It Administration Support Specialist

    3 weeks ago

    Jodhpur, Rajasthan, India BioGenex Full time

    We're hiring Join Bio Genex in Hyderabad as an IT Administration Support Specialist.Are you an experienced IT professional with a passion for providing top-tier technical support? Bio Genex is looking for a dedicated IT Administration Support Specialist to join our team on-site in Hyderabad, India.In this crucial role, you will be the primary point of...