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9 hours ago
Job Title: Technical Support Specialist
About the Role:Our company seeks a skilled Technical Support Expert to provide technical assistance and troubleshooting services to our global customer base.
Key Responsibilities:- Offer expert technical support over the phone to resolve complex customer issues efficiently.
- Provide basic technical assistance related to telecommunications, VoIP, networking, and general communication services.
- Ensure timely resolution of customer complaints while maintaining high levels of customer satisfaction.
- Networking: Intermediate understanding of networking concepts is required.
- Computer Proficiency: Advanced knowledge of computer hardware and software is necessary.
- Operating Systems: Familiarity with Windows, macOS, Android, and iOS operating systems is essential.
- Communication: Strong listening skills and ability to understand and resolve complex customer issues effectively.
- Customer Focus: Demonstrates empathy and patience in challenging situations.
- Learning Orientation: Continuously updates knowledge on relevant products, services, and technologies.
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