
Technical Solutions Expert
2 days ago
Job Title: Technical Solutions Expert
Job OverviewThe Technical Solutions Expert is a critical team member responsible for providing technical assistance and problem resolution to customers and partners worldwide.
Key Responsibilities:- Resolve complex technical issues related to Alvaria products.
- Document and verify reported problems. Troubleshoot and resolve issues utilizing available tools, resources, and documentation.
- Engage additional resources when necessary and log/report issues on our CRM system.
- Provide effective communication to customers, peers, and other teams.
- Understand and set issue priority based upon urgency and business impact.
- Mandatory hands-on experience in Networking, CentOS Linux, Windows OS.
- Mandatory hands-on experience in minimum of TWO to THREE from Contact Center Technologies (including Automated Dialers & Telephony), Application Support, Telephony experience / SIP, XML scripting, Object Oriented Programming.
- Nice to have/Optional Skills: VXML, CCML, RDBMS, Microsoft LUIS/CLU, API's, SMS, Cloud technologies – AWS and/or Google knowledge will be an added advantage, Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS).
We are looking for individuals who thrive in a fast-paced environment with strong customer service, problem-solving, documentation, and teamwork skills. Demonstrated ability to learn complex software tools quickly and contribute to team effort by accomplishing related results as needed.
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