
Technical Solutions Expert
1 day ago
Job Title:
">We are seeking a highly skilled Technical Support Specialist to join our organisation.
The ideal candidate will be responsible for providing timely and effective solutions to customers with technical issues related to windows software, hardware, and services.
The primary responsibility of this role is to troubleshoot and resolve technical issues reported by customers via phone, chat, or email.
Key Responsibilities:
- Troubleshooting: Diagnose and resolve technical issues reported by customers
- Active Listening: Understand customer concerns, ask relevant questions, and empathise with their situation
- Effective Communication: Clearly explain technical concepts to non-technical users
Additional Responsibilities:
- Develop expertise in Microsoft products, including Windows, Office, Microsoft365, and Surface devices
- Stay informed about product updates, patches, and known issues
- Guide customers on using self-help resources and online documentation
Requirements:
- Excellent communication and problem-solving skills
- Strong knowledge of Microsoft products and services
- Ability to work in a fast-paced environment
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