Outbound Calling Executive

4 days ago


Belgaum, Karnataka, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 90,00,000
US Voice Process Customer Service Representative

We are seeking highly motivated and goal-oriented individuals to fill the role of US Voice Process Customer Service Representative.


About the Role:

This is a fantastic opportunity for those looking to advance their careers in customer service. As a US Voice Process Customer Service Representative, you will be responsible for making outbound calls to US-based insurance companies, patients, or helpdesk as per process requirements.


Main Responsibilities:
  • Make outbound calls to US-based insurance companies/patients/helpdesk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily, weekly, and monthly targets and conversion goals.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with US calling regulations.

Required Skills & Qualifications:
  • Bachelor's degree or equivalent.
  • 1–4 years of experience in outbound calling, preferably with US clients.
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Open to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.
  • Knowledge of US culture and customer behaviour.


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