Customer service executive

4 weeks ago


Belgaum, Karnataka, India Ruhe Full time

Job description:Location : Netaji Subhash Place (New Delhi)Website : DescriptionRuhe, founded in 2020 by Kapil Gupta, is India's largest digital brand in the kitchen and bathroom fittings industry. all proudly Made-In-India, Ruhe offers a user-friendly online shopping experience at The company prioritizes customer convenience and trust, providing a seamless purchasing journey and exceptional customer support.Role DescriptionWe are seeking a skilled Customer Services Executive with 1-4 years of experience to join our dynamic team. This is a full-time on-site role for a Customer Relationship Management Executive at Ruhe in New Delhi. The Executive will be responsible for managing customer relationships, ensuring customer satisfaction.1. Attention to detail and a proactive approach to problem-solving. Experience with campaign management and customer segmentation.2. Handle inbound and outbound calls, emails, and live chat from customers regarding products, services, and inquiries.3. Maintain a deep understanding of the company's products and services to provide accurate information and solutions.4. Ability to listen to customers and resolve issues efficiently while maintaining a calm and professional demeanor.5. Strong time management and multitasking abilities to manage multiple inquiries at once.6. Excellent verbal and written communication skills, with the ability to explain complex information in a clear and friendly manner.QualificationsAnalytical Skills and Customer Retention expertiseStrong Communication SkillsCustomer Experience Enhancement capabilitiesExcellent interpersonal skillsAbility to multitask and prioritize effectivelyPrevious experience in customer relationship management is a plusBachelor's degree in Business Administration or related fieldWhy Join Ruhe?At Ruhe, we believe in innovation, growth, and empowering our team to deliver exceptional results. If you're passionate about e-commerce and looking to make a significant impact, we'd love to hear from you


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