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Dialer Operator

2 weeks ago

Belgaum, Karnataka, India beBeeCustomerService Full time ₹ 3,38,999 - ₹ 4,61,657
Outbound Customer Service Representative

We are seeking a skilled Outbound Customer Service Representative to join our team. As a member of our team, you will be responsible for making high volumes of outbound calls to customers using an automated system.

Key Responsibilities:
  • Call Placement: Place a high volume of outbound calls each day using our automated system.
  • Customer Engagement: Follow scripts to explain basic information and book appointments with customers.
  • Record Keeping: Maintain accurate and up-to-date CRM records.
  • Team Collaboration: Attend team meetings and participate in performance coaching sessions.
  • Quality Control: Work closely with your team lead to ensure quality and consistency in all customer interactions.
Required Skills and Qualifications:
  • Excellent Communication: Possess great spoken English and excellent phone etiquette skills.
  • Experience: Call center or BPO experience is highly valued.
  • Attention to Detail: Demonstrate strong attention to detail and a goal-oriented mindset.
  • Independence: Ability to work independently in a remote setting.
  • Familiarity: Familiarity with customer service or outbound calling environments.
What We Offer:
  • Remote Work Opportunity: Full remote/work-from-home position.
  • Training and Development: Team-led training from U.S. call center experts.
  • Culture: Fun, fast-paced virtual team culture.
  • Long-term Opportunity: Long-term opportunity with future advancement potential.