Dialer Campaign Manager

7 days ago

Belgaum, Karnataka, India beBeeCampaignStrategist Full time ₹ 9,87,654 - ₹ 12,34,567
Job Overview

We are seeking an experienced Campaign Strategist to join our team. The primary responsibility of this role is to monitor and ensure operational efficiency of all day-to-day dialer campaign operations, achieving daily contact objectives for clients through the utilization of best practices and software tools to maximize campaign productivity and achieve optimal performance results.

The successful candidate will have a strong background in call center technology solutions and be well-versed in the implementation of client-specific dialing strategies, monitoring penetration goals, target abandonment rates, contact rates, call volume, Average Handling Time (AHT), staff utilization, and minimizing average agent idle time.

This role involves designing outbound solution strategies around contact center technology solutions and Omni Channel ACD technology. Understanding and utilizing predictive, progressive, blended inbound, preview dialer models as needed. Support for CRM systems and IVR systems will also be required.

The ideal candidate will have experience with Bright Pattern cloud-based dialing software suite, MS Office, SQL Server Management Studio, and other related technologies. They will also have excellent interpersonal and communication skills, integrity, and drive. Experience in scheduling, skills-based routing, and dialer campaign implementation is preferred.

Key responsibilities will include:

  • Designing and implementing dialer campaigns to meet client objectives
  • Monitoring and analyzing data to identify trends and areas for improvement
  • Providing technical support and guidance to the team on dialer-related issues
  • Developing and maintaining reporting architecture for dialer performance and trending
  • Collaborating with the Business Development team and Client Services team on technology solutions and strategy

The successful candidate will be a self-starter with strong initiative, organization, attention to detail, and problem-solving skills. They will be able to work independently in a team environment and be available to work flexible schedules, including evenings and weekends.

Required Skills and Qualifications

  • Extensive Microsoft Office experience, including advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Outlook
  • Advanced knowledge of SQL Server Management Studio, including SQL coding, querying, and stored procedures
  • Minimum 2-3 years' experience in a call center environment with experience in an outbound analytical role or support capacity
  • Previous experience running and developing strategy on an Outbound Dialing Platform, preferably Bright Pattern, Five9, Nice inContact, Acqueon, or similar
  • Experience building queries and reporting with SQL/MS Excel
  • Knowledge of existing CCaaS ACD inbound/IVR systems (Avaya, Cisco UCCE, Bright Pattern, Verint recording) is helpful

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

What We Offer

  • A collaborative and fast-paced work environment
  • The opportunity to work with a leading company in the industry
  • A comprehensive training program to help you succeed in your role

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter to us today. We look forward to hearing from you

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