Dedicated Customer Service Representative
3 days ago
As a dedicated and customer-focused professional, you will play a key role in handling inbound and outbound calls, addressing customer queries, and providing accurate information to ensure a positive customer experience.
Key Responsibilities:
- Handle Incoming Calls: Respond to customer queries in a timely and professional manner.
- Make Outbound Calls: Follow up with customers for feedback or information updates.
- Resolve Issues: Effectively resolve product/service-related issues, escalating when necessary.
- Maintain Customer Satisfaction: Provide accurate information and support to maintain high levels of customer satisfaction.
- Document Interactions: Document all customer interactions and update CRM systems.
- Meet Performance Targets: Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
Requirements:
- Graduate/Diploma in any discipline.
- 0-2 years of experience in customer support (voice process). Freshers are welcome.
- Excellent verbal communication skills in English and local language.
- Good listening skills, patience, and empathy when dealing with customers.
- Basic computer knowledge (MS Office, Email, CRM tools).
- Ability to work in shifts (if required).
Language Proficiency: Good command over English (spoken).
Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.
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