Customer Service Representative
3 days ago
A Customer Service Representative is required to handle customer inquiries and concerns in a timely and accurate manner, providing information that meets their needs.
- Key Responsibilities include:
- Engage with customers through effective communication and provide personalized solutions to meet their needs.
- Work towards achieving and exceeding sales targets by employing consultative selling techniques.
- Maintain regular follow-ups and communication with customers to build strong relationships.
- Address customer inquiries and concerns accurately and efficiently.
- Deep understanding of product offerings is essential to effectively communicate features and benefits to customers.
- Accurate and up-to-date records of interactions with customers are maintained in the CRM system.
- Regular reports on sales performance, activities, and challenges are provided.
To succeed as a Customer Service Representative, you will need:
- Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
- Excellent communication skills with a clear and persuasive approach.
- Strong interpersonal skills and the ability to build rapport with customers.
- Results-driven and able to meet and exceed sales targets.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
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