Support Specialist

1 day ago

Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 6,91,200 - ₹ 10,56,000

Job Title: Technical Support Specialist

Job Summary:

The Technical Support Specialist will be the first point of contact for users facing issues with technology, software, or services. This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails & tickets to provide end-to-end technical and general support resolution to the end user.

Responsibilities:

  • Handle and resolve technical and general support issues via phone, chat, and email.
  • Interact with mobile phone carriers & other departments to resolve mobile service-related issues.
  • Adhere to business rules & policies as dictated by joint operations document.
  • Ensure SLA's and KRA's meet day to day, month to month.

Requirements:

  • French and English speaking candidate to support SaaS product.
  • Ability to quickly learn how to troubleshoot devices and step-by-step instructions.
  • Identification, prioritization, and resolution of reported problems through various mediums (platform, emails, calls, chats) and responsible for the closure of request with the specified SLA.
  • Working closely with international telecom carriers/service providers to resolve requests and incidents raised by customers.

Skillset and Qualifications:

  • Technical Support experienced highly regarded.
  • Extremely organized with an appreciation for process and documentation.
  • A team player who thrives in kind and collaborative environment.

About Company:

Company simplifies how businesses around the world understand, manage, and transform their Communications and Cloud Ecosystems. One of the world's top SaaS companies in our markets, Company is a leader in managing communication services and costs, mobility, and cloud services.

We are looking for highly skilled and organized Technical Support Specialist to join our team. If you have excellent communication skills, strong work ethic, and passion for providing exceptional customer support, we encourage you to apply.

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