IT Support Specialist in Investment Banking
2 days ago
The role of an IT Support Specialist in Investment Banking is to provide exceptional technical support for various applications used by the front office and middle office teams.
Key responsibilities include serving as the primary point of contact for incident management, investigating and analyzing incidents to determine their root causes, and troubleshooting and resolving technical issues related to applications, databases, and integrations.
The ideal candidate will have a strong understanding of software development lifecycle and ITIL processes, experience with ticketing systems such as Jira, and proficiency in troubleshooting Unix/Linux environments.
Required Skills and Qualifications- 8+ years of experience in supporting business applications
- Strong analytical and problem-solving skills
- Excellent communication skills, with the ability to explain technical concepts to non-technical users
- Knowledge of programming languages scripting languages (Shell, Python etc.)
This is a great opportunity to work in a fast-paced environment and contribute to the success of our organization. The successful candidate will have the opportunity to work on a variety of projects, develop their skills, and advance their career.
OthersAs an IT Support Specialist, you will be responsible for maintaining accurate records of incidents, solutions, and changes in the production environment, creating and updating support documentation, knowledge base articles, and standard operating procedures (SOPs).
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