Support Specialist

1 day ago

Belgaum, Karnataka, India beBeeExpertise Full time ₹ 45,00,000 - ₹ 75,00,000
Job Opportunity:

We are seeking a highly skilled and experienced professional to fill the role of Support Specialist. As a member of our team, you will be responsible for providing top-notch support to our customers and ensuring their needs are met in a timely and efficient manner.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, or in-person interactions
  • Troubleshoot and resolve technical issues related to our products and services
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Stay up-to-date on industry trends and best practices to ensure our customers receive the latest information and support
Requirements:
  • 4+ years of experience in a similar role with a proven track record of delivering high-quality results
  • Strong critical thinking and problem-solving skills to effectively analyze and resolve complex issues
  • Excellent communication and teamwork skills to work collaboratively with colleagues and stakeholders
  • Ability to learn new applications and systems quickly to stay current with our evolving technology landscape
Preferred Qualifications:
  • Experience with non-clinical systems such as HVAC management, facilities work order management, key management, risk/feedback reporting, security incident reporting, class tracking, and membership management
  • Proficiency in at least one of the following applications: Compete, Keystone/SimpleK, MD Staff, Omnigo, RL6/Converge, TMS (Accruent), or Trane/TracerEnsemble

Please note that we require experience in customer interaction, requirement gathering, application testing/validation, and at least one of the specified applications. We look forward to hearing from qualified candidates who can bring value to our organization.

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