
Technical Support Professional
1 day ago
Our comprehensive training services cater to diverse client needs, providing scalable solutions. We are passionate about delivering quality training with a global presence in over 40 countries.
We seek an Executive Client Services Associate to join our team. The ideal candidate will have experience in BPO/Call Centre environments focusing on international voice processes for technical support.
- Providing technical support through phone, email or chat
- Troubleshooting and resolving technical issues related to software applications, hardware devices and network connectivity
- Maintaining accurate records of customer interactions using CRM software
Key requirements include:
- 2-5 years of experience in BPO/Call Centre environment
- Bachelor's degree in any technical specialization (BCA/B.Tech/B.E.)
- Strong communication skills with excellent verbal and written English proficiency
SAP/SuccesFactors knowledge is preferred but not required.
This role involves rotational shifts including night shifts. We offer a competitive remuneration package and opportunities for growth and development.
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