Technical Support Specialist

23 hours ago

Davangere, Karnataka, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

About this role

Bradford Jacobs is proud to support a forward-thinking nonprofit organisation dedicated to closing the employment gap for individuals with disabilities. As a social enterprise, they merge human services with business acumen—proving the competitive advantage of inclusive employment.

This role empowers blind and low-vision professionals by pairing them with trained visual interpreters who enable seamless, real-time support in technical work environments.

Job Summary:

We are seeking a proactive, detail-oriented Access Partner to support a blind Data & Appliance Analyst working within a global Cloud + AI organisation.

This role bridges accessibility gaps in fast-paced, highly technical environments.

Duties:

  1. Review, interpret, and make basic code changes.
  2. Create and manage spreadsheets for data tracking and analysis.
  3. Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  4. Assist in converting and formatting documents to meet accessibility standards.
  5. Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Requirements:

  • Basic coding knowledge
  • Understanding of how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn
  • Openness to training in accessibility standards and related tools
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

What's in it for you?

  • Work with a global client on meaningful and impactful projects.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working opportunities available.
  • Laptop and office equipment reimbursement provided.
  • Dedication Professional Development Fund.

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