Technical Support Specialist

6 days ago

Davangere, Karnataka, India beBeeCybersecurity Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a highly skilled Technical Support Specialist to provide top-notch post-sales assistance, addressing intricate technical inquiries and troubleshooting to maximize customer value.

What You'll Do

  • Support customers and partners on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve complex technical issues while collaborating with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues
  • Contribute to technical documentation, knowledge base, and troubleshooting guides
  • Collaborate with cross-functional teams to deliver exceptional customer experiences

Requirements

  • 5+ years of experience in technical support or customer-facing engineering roles
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux, VMware ESXi, and firewalls
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
  • Effective communicator with a passion for customer success
  • Able to manage multiple issues and tasks in a fast-paced environment

Why This Role is Unique · Be part of a cutting-edge cybersecurity company · Work collaboratively with a talented global team · Direct impact on customer success and product growth · Fast-paced startup environment with opportunities for innovation and growth

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