
Technical Support Specialist
7 days ago
As a Technical Support Specialist, you will be responsible for providing assistance to customers across the globe via various communication channels.
About the RoleThis is an exciting opportunity to join our customer service team and make a meaningful contribution to our clients' success.
You will be working closely with our global client base, using your technical expertise to resolve their queries and provide solutions to their problems.
- Key Responsibilities:
- Provide technical support over the phone, email, or chat to clients globally
- Handle basic technical assistance calls related to telecom, VoIP, networking, and communications
- Requirements:
- Undergraduate or graduate degree in a relevant field
- Fresher or experienced professional with BPO and service industry background preferred
- Excellent verbal and written English communication skills
- Ability to work night shifts and rotational shifts
- Good computer skills (MS Office, email, CRM tools)
- Pressure handling and multitasking abilities
- Customer-focused problem-solving attitude
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