Advanced Technical Support Specialist

1 day ago


Davangere, Karnataka, India beBeeDesktop Full time ₹ 4,50,000 - ₹ 8,00,000
Desktop Support Specialist

The primary responsibility of this role is to provide top-notch desktop support to end-users.

  • This involves delivering high-quality technical assistance, troubleshooting issues, and ensuring seamless system operation.
Key Responsibilities:
  • Technical Support: Provide expert-level support for desktop systems, resolving complex technical issues in a timely manner.
  • Communication: Engage with users, understanding their needs, and providing clear explanations for technical concepts.
  • Problem-Solving: Identify and resolve problems efficiently, utilizing advanced diagnostic tools and techniques.
Required Skills and Qualifications:
  • At least 1.5 years of experience in desktop support or a related field.
  • Exceptional verbal and written communication skills.
  • Proficiency in BMC Remedy tool and SolarWinds monitoring tool (desired).
  • Ability to work in shifts, including 24/7 or US shifts.
  • Excellent team player with a willingness to learn and drive results.
Benefits:
  • Graduate with a Diploma/Certificate in Information Technology or a regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT.


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