IT Technical Support Specialist

1 week ago


Davangere, Karnataka, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 40,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance and support to our users, ensuring they have the tools and resources they need to succeed.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Technical Support Specialist. You will be responsible for troubleshooting technical issues, providing technical guidance, and supporting the implementation of new technologies.

  • Provide technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
Requirements

To be successful in this role, you will require:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.

As a Technical Support Specialist, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional customer service and support.



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