Technical System Support Professional

1 week ago

Davangere, Karnataka, India beBeeApplication Full time ₹ 18,00,000 - ₹ 25,00,000
Job Description

We are seeking a seasoned technical professional to join our global support team as an Application Support Engineer. In this role, you will be responsible for the monitoring, incident response, and issue resolution of enterprise-grade systems, including cloud-native database platforms and RPA workflows.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

Key Responsibilities:
  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve issues across various systems, including IBM Sterling B2B integrations, UiPath RPA workflows, and database systems such as SQL Server, Aurora PostgreSQL, DynamoDB, and BigQuery.
  • Meet defined SLAs for incident response and resolution.
System Monitoring & Maintenance
  • Perform regular health checks and performance monitoring of applications, integrations, and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalate critical issues per escalation protocols.
Shift & Availability
  • Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.
Documentation & Knowledge Sharing
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Contribute to knowledge transfer and onboarding of new team members.
Compliance & Security
  • Ensure all activities comply with organizational and customer security standards.
  • Follow access and onboarding policies based on client environment guidelines.

Required Qualifications:

  • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
    • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB
    • Exposure to MySQL and GCP BigQuery is a strong plus.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
  • Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.

Preferred Experience:

  • 5–10 years of experience in production application support roles.
  • Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.

What We Offer:

  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and enterprise clients.
  • Rotational flexibility and work-life balance initiatives.
  • Supportive environment for continuous learning and upskilling.

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