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Technical Support Specialist

3 weeks ago


Davangere, Karnataka, India beBeeGenetec Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Summary

We are seeking a skilled professional to provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.

  • Provide technical assistance and resolve system incidents, alarms, and operational issues.
  • Analyze and debug system problems, and coordinate with onsite teams and stakeholders to ensure timely problem resolution.
  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
  • Implement software upgrades and patches in accordance with company processes.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
  • 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.
  • Good understanding of access control concepts, physical security principles, and industry standards.
  • Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).
  • Strong knowledge of SQL and database management related to Genetec/OnGuard platforms.
  • Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization.
  • Familiarity with server and client software installation and configuration.
  • Ability to work effectively in a remote/offshore environment and coordinate with global teams.
Benefits

This role offers the opportunity to work on challenging projects, develop your skills, and contribute to the success of our team.

Others

As a member of our team, you will have the chance to collaborate with experienced professionals, learn from their expertise, and grow your career.