Customer Success Professional

6 days ago


Dombivli, Maharashtra, India beBeeSuccess Full time ₹ 9,36,000 - ₹ 12,18,000
Customer Success Associate Role

We are seeking a skilled and motivated professional to join our team as a dedicated data-driven Customer Success Associate (CSA). This role involves focusing on enhancing the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.

About the Job
  • This position requires strong analytical and problem-solving skills to effectively manage customer relationships and drive business growth.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.

Key Responsibilities
  1. Manage customer interactions to ensure timely and effective resolution of issues.
  2. Analyze customer feedback and sentiment to identify trends and areas for improvement.
  3. Develop and implement strategies to improve customer engagement and retention.
  4. Work closely with cross-functional teams to drive business growth and achieve sales targets.

We offer a competitive compensation package, including benefits and opportunities for professional development. If you are a motivated and results-driven professional looking to make a difference in customer success, we encourage you to apply.



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