Enterprise Client Success Specialist

5 days ago


Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,50,00,000

We are seeking a skilled professional to join our team as a Customer Consultant Analyst.

Job Overview
  • Drive customer success by delivering strategic outcomes and building reusable best practices.
  • Influence product development through real customer insights and feedback.
  • Develop and execute onboarding and ongoing success strategies for key enterprise accounts.

This role requires a high-agency problem solver who can work closely with founders, product managers, and engineers to deliver value to top accounts like HP, Versa, and Innovaccer.

Key Responsibilities
  • Collaborate with Sales/Marketing teams to drive expansion plays and grow revenue.
  • Design and implement customer success processes, content, and playbooks from scratch.
  • Monitor customer health, adoption, renewals, and upsell signals to inform business decisions.

Candidates should have ~3 years of experience in CS/client delivery/consulting/ops, be calm under pressure, think like an owner, and want to contribute to a team building the future of work.

Requirements
  • ~3 years of experience in CS/client delivery/consulting/ops.
  • Ability to thrive in ambiguity and uncertainty.
  • Proactive, scrappy, hands-on approach to problem-solving.


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