Renewal Specialist

5 days ago

Dombivli, Maharashtra, India beBeeSpecialist Full time ₹ 60,00,000 - ₹ 80,00,000
Renewal Specialist

This role demands an individual who embodies operational excellence, meticulous record-keeping and task management, strong writing skills and preparing supporting renewal documentation.

The Renewal Specialist will have a direct impact on our go-to-market strategy by supporting the CS organization in preparation of resources and documentation related to client renewals.

  • Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation including supplying teams with contract quotes and supporting documentation for ongoing client renewal conversations.
  • Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
  • Work with employees to identify actions needed to support a successful renewal process.
  • Build strong working relationships across Sales, Product and Customer Success teams.

Key qualifications include:

  • 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process for a high-growth company.
  • Strong analytical and problem-solving abilities.
  • Excellent project management skills and attention to detail.
  • Familiarity with CRM and renewal management software (e.g., Salesforce).
  • Familiarity generating quotes for various client segments (e.g., SMB, MM, & Enterprise).

The ideal candidate is a self-starter with a proven track record of driving customer success and/or project management. They should be highly data-driven with a commitment to understanding the renewal lifecycle, and able to create customized documentation for clients at scale.

This is a fast-paced environment requiring a flexible and adaptable team player with strong interpersonal skills. The successful candidate will be a self-starter with the ability to hit the ground running.

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