Enterprise Client Strategist

6 days ago

Dombivli, Maharashtra, India beBeeStrategic Full time ₹ 16,00,000 - ₹ 22,00,000
Strategic Account Manager Job Description

This role combines client strategy, marketplace operations, and account growth to support enterprise-level clients in achieving revenue and gross merchandise volume (GMV) goals.

Responsibilities:

  • Client Relationship Management
    • Serve as the primary point of contact for clients ensuring strategic alignment and satisfaction.
    • Build and maintain strong relationships with clients, stakeholders, and internal teams.
    • Lead regular calls, touchpoints, and business reviews.
  • Marketplace Strategy & Execution
    • Define GMV, profitability, and channel diversification goals with clients.
    • Develop data-backed strategies aligned with industry trends and client objectives.
    • Monitor competitor performance and execute initiatives like seasonal selling, expansion, and fulfillment optimization.
  • Performance Optimization
    • Track and optimize key performance indicators (KPIs) like Sell-Through Rate, lead times, and pricing effectiveness.
    • Identify and resolve technical listing, feed, or policy issues with engineering support.
    • Ensure product listings follow best practices for each marketplace.
  • Data-Driven Insights & Reporting
    • Deliver regular updates on GMV, operational health, and ad efficiency.
    • Use analytics to guide strategy on promotions, expansion, and budget recommendations.
    • Lead business reviews and roadmap presentations using performance insights.
  • Account Growth & Renewal Management
    • Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion.
    • Support revenue retention and renewal processes by demonstrating ROI.
    • Mitigate risks related to sales decline, compliance issues, or fulfillment disruptions.
  • Internal & Cross-Functional Collaboration
    • Work with teams to troubleshoot and improve service delivery.
    • Partner with finance, sales, and renewals teams to drive forecasts, RFP responses, and pipeline growth.
    • Ensure alignment across teams through playbooks and process documentation.

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