
Customer Success Operations Specialist
7 days ago
Key Responsibilities Include
- Configure and customize Gainsight to meet the needs of multiple business units.
- Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
- Manage integration of Gainsight with other enterprise systems.
- Define Key Performance Indicators (KPIs), dashboards, and reports that deliver actionable insights.
- Translate business needs into effective Gainsight solutions.
Requirements and Qualifications
- 5+ years of experience in CRM/Customer Success platforms.
- Strong background in Gainsight Administration, Configuration, and Integration.
- Experience with Salesforce integration and API-based data flows.
- Knowledge of customer success operations.
- Skills in data analysis, reporting, and dashboard creation.
- Excellent stakeholder management and communication skills.
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