Career Opportunity

1 day ago

Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

We are seeking a highly motivated and customer-focused CRM Executive to join our team on a full-time basis for an affordable group housing project in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India.

This project is built under the affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. The state government has launched this initiative to provide affordable housing solutions to individuals and families.

This is an excellent opportunity to provide exceptional customer satisfaction in a successful large-scale housing project.

Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields

Responsibilities:

· Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.

· Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.

· Collaborate with the sales team to provide seamless support throughout the sales process.

· Utilize CRM software to track customer interactions, document inquiries, and generate reports.

· Analyze customer data to identify patterns, trends, and opportunities for improvement.

· Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.

· Contribute to the development and implementation of CRM processes and protocols.

· Continuously update product knowledge to provide accurate information to customers.

· Strive to exceed customer expectations and contribute to a positive and collaborative team environment.

Requirements:

· Bachelor's degree in a relevant field or equivalent experience.

· Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.

· Excellent verbal and written communication skills in English and Hindi.

· Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.

· Proficiency in using CRM software and tools.

· Analytical mindset with the ability to analyze customer data and generate insights.

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

· Detail-oriented with strong organizational and problem-solving skills.

Benefits:

We offer a dynamic and challenging work environment that allows employees to grow professionally and personally.

Other Opportunities:

We invite you to join our team and make a difference in the lives of our valued customers.

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